Welcome to Ryan’s Pet! We are delighted you are visiting our website and interested in our products and services for pets and pet parents. Please take a moment to review these Conditions of Use, which outline the terms for accessing and using our website and service.

Access and Use

Your access to and use of the Ryan’s Pet website grants you a limited, revocable, non-exclusive, non-transferable license to view, store, bookmark, download, and print pages from the site solely for your personal, non-commercial use related to purchasing products or services we offer.

You agree to not access, reproduce, duplicate, copy, sell, re-sell, visit, or otherwise exploit our website or service for any commercial purpose without express written consent from Ryan’s Pet.

Intellectual Property Rights

The content on the Ryan’s Pet website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof, is the property of Ryan’s Pet and protected by international copyright laws.

You agree to not modify, rent, lease, loan, sell, distribute, or create derivative works based on the Ryan’s Pet website in any manner without prior written consent from Ryan’s Pet.

User Accounts

Registration for a user account with Ryan’s Pet is completely voluntary and optional. However, we may require account registration for accessing certain areas or features of the site or before making purchases.

When registering for an account, we may request personal information such as your name, address, phone number, and email address. We use this information for account management, order processing, promotions, customer service notifications, and improving site functionalities. We may also track and aggregate non-personally identifiable data about site visitors for similar purposes.

Your username and password for your user account is personal to you and shall not be shared or transferred to any other person. You are responsible for maintaining the confidentiality of your user account credentials.

You may close your account and cancel any associated services at any time by submitting a request via our contact form or calling our customer service number. Upon receipt of your cancellation request, we will permanently delete your account and related data within 30 days.

Purchasing Products & Services

Pricing and product details, including size, color options, and materials, are clearly displayed for each item available on our website. However, we reserve the right to withdraw specific items without notice based on availability, demand, manufacturing issues, or any other business reasons.

You must be at least 18 years old to place any orders for products or services on our website. By submitting an order, you confirm you meet the minimum age requirement and that the product or service is intended for either yourself or another person who is legally allowed to consent to receive such an item.

Please carefully review orders before final submission to ensure all details including your name, shipping address, item specifics like size and color, and number of items ordered is correct. We process and ship orders according to the information provided at time of order. While we aim to be helpful and accommodating, we cannot edit orders once submitted or be responsible for providing remedies for incorrectly submitted orders. Reaching out to our support staff upon realizing an error or concern is always recommended though.

Payments & Returns

We accept Visa, Mastercard, American Express and Discover cards for payments on our website. You represent and warrant you are legally authorized to use the payment method submitted with your order. While we aim for secure transactions, we cannot guarantee absolute protection from unauthorized access and provide no warranty against any such unfortunate occurrences.

If for any reason you are unsatisfied with your purchase, we gladly provide refunds or exchanges within 30 days of the order delivery date given items purchased are unused with all original tags and packaging intact. Please refer to our complete Returns Policy for extended details on the return and refund process.

If you purchased an item in error or no longer need the product, you may request order cancellation within 24 hours of submission by emailing or calling 1-800-555-PETS. We cannot guarantee we can cancel orders after 24 hours, but will try our best with reasonable requests.

Community Participation

We aim to maintain a respectful community atmosphere on our website and social media presence. Any user content including product reviews, forum posts, images, commentary on blogs and articles etc. shall not contain abusive, offensive, or deceptive language targeting any specific individuals or groups. We reserve the right to moderate or delete any user generated content violating our community standards.

Repeated violations of our community standards by a user may result in restricting account privileges or permanent suspension from our website and affiliate social media pages. We reserve sole discretion on interpreting edge cases that may toe the line.

Changes and Updates

We may update these Conditions of Use periodically to implement minor changes impacting functionality and convenience. Significant changes affecting user rights will be communicated via email or notification to registered users. The most updated version will always be accessible on our website footer. Continued access or use of our website after any changes or updates constitutes agreement and acceptance of the revised Conditions of Use.

We retain the right to modify, suspend, or discontinue the Ryan’s Pet website in whole or in part. Access to the website may also be interrupted temporarily for regular or emergency maintenance needs. While we aim to minimize disruption, we will not be liable for any damages related to loss of use, data, or profits due to the unavailability of our website.


The products and services offered on the Ryan’s Pet website are provided on a strictly “as is” basis. While we aim for 100% satisfaction, we do not provide any explicit or implied warranties including merchantability, fitness for purpose, accuracy, and non-infringement regarding use of our website beyond personal, non-commercial applications.

The content and functionality on Ryan’s Pet, including information regarding products carried, product images, descriptions, pricing, promotions etc. are provided in good faith but without warranty. Prices and inventory availability may fluctuate or differ across locations. We do not independently verify, nor are we responsible for, the accuracy or completeness of the content posted on our website.

Any legal disputes arising in connection with access or use of the Ryan’s Pet website that cannot be privately settled will be brought before Austin courts. The laws of United States and State of Texas govern these Conditions of Use and all related terms without regard to conflict of law principles.

By using our website and services, you agree to mandatory arbitration within Austin and waive any rights to trial by jury or participate in class action lawsuits related to the site.

Contact Us

If you have any questions or concerns about these Conditions of Use, please get in touch with us at:

Ryan’s Pet
123 Pet Store Way
Austin, TX 78704

Phone: 1-800-555-PETS

We look forward to assisting with any issues to provide a smooth website experience! Please do not hesitate to reach out.