At Ryan’s Pet, we care deeply about getting your pet products delivered efficiently and safely. We know your furry friends depend on you, so we want to make the shipping process as smooth as possible. This shipping policy outlines key information about delivery timelines, shipping rates, methods, tracking, returns, and more regarding orders placed on our website. Please review the details below so you know what to expect when you shop with us.

Delivery Time Estimates

We ship pet products and supplies to all 50 U.S. states. We strive to process and fulfill orders within 1 business day. However, fulfillment time can vary depending on product availability, order volume, and other factors.

Once an order ships out, please allow the following timelines for delivery:

Ship times are estimates only – actual delivery may be faster or slower. Delivery dates cannot be guaranteed. Shipping timeframe estimates begin when an order ships out, not from date of order placement.

Shipping Rates & Options

Shipping fees vary based on your order total, items ordered, and delivery speed selected. Rates are calculated automatically in real time during checkout. In general:

Additional surcharges may apply for oversized/heavy items like large bags of pet food. We’ll indicate any special shipping costs for such items on their product page prior to adding to cart.

You can select your preferred shipping speed at checkout after providing your zip code. Two options will display: standard 5-7 day ground or expedited 2-4 day ground service. Same-day delivery also shows if available for items in your cart based on zip code.

Order Processing & Shipment Details

We process all orders placed Monday-Friday by 4pm Eastern Time same-day for rapid fulfillment. Orders placed after 4pm ET ship out the next business day. We do not process orders over weekends or national holidays.

After checkout, you’ll receive an initial order confirmation email with details. Once your order finishes processing and ships out from our warehouse, you’ll receive a shipment confirmation email. This message contains your carrier tracking number(s) and estimated delivery date range.

We ship almost entirely through USPS and FedEx. Economy items may ship via UPS Mail Innovations. Your shipment email and tracking number(s) reflect the carrier(s) used.

For multi-item orders, items may ship separately if sourced from different warehouses. You could receive multiple tracking numbers and packages. All efforts are made to consolidate order items when possible.

Order Tracking

Tracking numbers provide real-time updates on your package’s journey. You can track status using the carrier’s website or app.

Tracking updates include when your order ships out, arrives at carrier facilities en route, out for delivery, delivered successfully, or if issues arise. Monitor progress closely towards estimated arrival so you can coordinate receipt.

If your order contains multiple tracking numbers, be sure to check each one for the most up-to-date status. Packages shipped separately often deliver on different dates.

Delivery Issues & Troubleshooting

Sometimes hiccups happen during shipping and delivery. Packages may be:

Or other problems may occur preventing on-time arrival.

If your order is late compared to the estimated delivery timeframe or experiences any other issue, please take the following steps:

  1. Allow 2 Extra Transit Days: Give the carrier an extra 1-2 days to recover from any delays and attempt delivery once more before taking action.
  2. Double Check Tracking: Confirm package status online reflects the delivery issue you see. Make sure no updates indicate an arrival you may have missed.
  3. Inspect Premises: Search thoroughly around your premises for potentially missed deliveries if tracking marks an order delivered. Check side/back doors and other less visible locations.
  4. Contact the Carrier: For lost, damaged, or still missing orders, file a trace case with carrier support to investigate and locate the package.
  5. Contact Us: If carrier efforts fail to resolve your delivery issue timely, contact our support team so we can assist or determine next steps.

By accurately tracking orders and proactively addressing problems as soon as they arise, we can achieve timely resolutions. Let our support team know right away if any difficulties occur.

Returning Orders

If you need to return an item for any reason, we happily accept returns and exchanges subject to the policies below:

See our detailed Returns Policy page to learn more about exclusions, how to start the process, refund timing, ways to receive your exchange/replacement, and additional guidelines. We make returns as simple and convenient as we can!

Thanks for shopping at Ryan’s Pet! Our customer support team is available 12 hours a day, 5 days a week to answer any order and shipping questions not covered here.