At Ryan’s Pet, we strive to ensure every customer has a positive shopping experience. However, if you need to return an item you ordered through our website for any reason, our friendly returns team is here to help! Please review the guidelines below so you know what to expect if you need to send something back.

Starting the Return Process

To begin a return, visit our Online Returns Center accessible from your account dashboard or shop order history. Alternatively, you can email our returns team at returns@autelscanners.com or give us a call. We just need your order ID and the specific item(s) you need to send back.

Once contacted, we will email you a prepaid return shipping label to print and affix to your package. In some cases for larger items, we may send you an empty box with the label enclosed to simplify repacking. There’s no need to locate, complete, and pay for return forms or postage yourself.

Please send back items in their original product packaging if possible so we can restock and resell once returned. Include all accessories, parts, components that originally came with the product as well. Make sure to remove any personal/payment information, data, or photos from electronic devices before sending them back.

We offer free return shipping back to our warehouse on eligible items to remove hassle and expense for the customer. See below for exclusions where return postage costs may apply.

Return Eligibility Policy

We accept product returns for a full refund or exchange within 30 days of the verified delivery date under most conditions. Items must be in original purchase condition with tags/labels still attached and nothing used or missing.

Open packages with an intact seal, gently tested items still in new shape, or products missing original retail packaging due to a fulfillment error may still qualify for return if otherwise meeting guidelines.

Unfortunately we cannot process returns or offer refunds for:

Gently used products may be eligible for resale at a discount through other channels in select cases. Contact our team to discuss options if you feel an item still retains reasonable value despite light use.

Packages marked as “refused delivery” or returned without our prepaid label will not qualify for refund or replacement. The customer is responsible for all shipping fees in such cases to get items back to our warehouse in sellable condition.

Refund Processing Timeline

Once we receive and inspect your return to confirm it meets our policy guidelines, a full refund will be issued within 2-5 business days. Refunds go back to the original payment method used at checkout.

Credit card refunds typically post within 1-2 billing cycles depending on your bank’s processing times. PayPal refunds generally complete overnight. Expect 5-10 business days for paper check disbursements if paying by check at checkout.

You will receive a confirmation email once your return is successfully processed and funds reimbursement begins processing. Credit back to accounts depends on individual bank/provider systems. Please allow the full timeframe before inquiring on status.

Exchanges & Replacements

If you prefer to exchange your purchase for a different size, color, print etc. instead of refund, we happily accommodate swaps for eligible returns. Please indicate you are seeking an even exchange at the start of the process.

Once we receive and verify the original item meets guidelines, we will ship out the replacement product you request in lieu of refund. We cover return shipping costs back and swallow the expense of sending the new item too for hassle-free exchanges.

In the rare case an exact replacement is not available for swap and only refund possible, we will contact you immediately to discuss alternatives like:

Our goal is to find equitable solutions if any inventory issues restrict processing your exchange. Speak to a returns specialist for guidance if an item arrives defective or wrongly described that you still wish to exchange out.

Return For Defective/Damaged Items

On very rare occasions, merchandise may arrive flawed, broken, or incorrectly fulfilled through no fault of the customer. Manufacturing defects, damage sustained in transit, expired product shipped in error, or other functionality concerns arising naturally from the order process distort reasonable buyer expectations.

If any item reaches your doorstep clearly defective or broken immediately upon opening, please contact Ryan’s Pet support right away before considering a standard return. We guarantee fully functional products as advertised and make it right if anything we ship fails to meet that purchase premise.

After contacting our support team regarding damaged, defective, or otherwise inaccurately described products:

We take great pride in quality control. Thank you for supporting our conscientious handling of any damaged or broken items that regrettably miss the mark on occasion.

Lost or Missing Refunds

If your return delivery shows in our system as successfully received back to our warehouse yet your refund never processes to original payment method afterwards:

Rest assured we stand behind making you whole on any purchases you return meeting policy terms. Our dedicated returns processing teams work diligently on your behalf with oversight to assure appropriately handled reimbursements.

Additional Resources

Please explore the supplemental Return Policy pages below for more assistance with sending back products to Ryan’s Pet:

Thanks for being a Ryan’s Pet customer! It remains our top priority to make your experience smooth, convenient, and satisfactory when rare occasions call for utilizing our return policy guarantees. Our U.S.-based service agents are ready to support you however required – never hesitate to reach out!