At Ryan’s Pet, we respect the privacy of our website visitors and customers. This policy outlines how we collect, use, share, and protect the personal information provided to us online and offline. Please review this page to understand our practices regarding your data as a user of our website or purchaser of our products and services.

Collection of Information

We collect various types of information in order to provide customized service and a smooth shopping experience. Collected information falls into two categories:

Personally Identifiable Information

This refers to data that identifies an individual including full legal name, postal address, email address, phone number and any other information allowing direct association with a specific person. We require this to process orders, contact customers regarding questions and requests, personalize marketing initiatives, improve site functionality and more.

Submission of personally identifiable information is entirely voluntary unless related to essential website use like user account registration or product checkout. However, declining to share requested data may prohibit participation in certain activities like promotions requiring contact information for prize delivery.

Non-Personally Identifiable Information

This includes anonymous data about visitors collected automatically through site interactions. Sources providing non-personally identifiable data include IP addresses, referral urls, browser types, operating systems, date/time stamps, page views and more.

We utilize such anonymous information to analyze site traffic for trends and statistics enabling optimization of site functionality and convenience. However, non-personally identifiable data cannot be linked back to reveal identities of individual visitors or customers.

We do not intentionally collect any personal identification information from children below 18 through our website. If you believe a child has submitted such information to us in error, please get in touch immediately for us to take corrective action including account termination and data deletion.

Use of Information

We utilize the information voluntarily submitted by website visitors or collected automatically for the following purposes:

We avoid using personally identifiable data for any other purposes not listed above unless explicit permission is obtained from the specific individuals. We do not rent, sell or share personally identifiable information with third-party entities seeking their own profits unless one of the following cases:

Legal Requirements

We may disclose personally identifiable information if required by law or matters of national security or public interest. These include subpoenas, court orders, or official requests from government agencies. We will attempt to notify impacted individuals unless legally prohibited when such compromised privacy is unavoidable.

Protection from Harm

We may share personally identifiable information to prevent physical harm or financial loss investigations into suspected illegal activity. We will only disclose relevant data considered necessary for credible threat mitigation.

Service Providers

We occasionally hire carefully vetted third-party vendors and partners to assist with specialized services like advertising, credit card processing, customer service management etc. These services may require controlled access to collected information by signing non-disclosure agreements preventing utilization for any other purposes.

Mergers & Acquisitions

If Ryan’s Pet merges with or gets acquired by another business entity, collected information may be naturally inherited by successor companies. However, we will require new entities to follow equivalent or improved privacy practices.

You will retain rights to demand deletion of previously collected personal identification data unless we are legally obligated for retention.

Protection Measures

We follow industry best practices on collecting, processing, and storing information to ensure complete data security. Physical documents are shredded and electronic information is securely encrypted preventing retrieval from outdated hardware.

Access to personally identifiable data is strictly restricted only allowing exposure on need-to-know basis for essential job functions. Staff with potential contact are rigorously trained in online privacy and security protocols minimizing human errors leading to breaches.

We also regularly monitor data access within our systems to detect and prevent internal misuse based on access patterns. Staff violating set policies face penalties as severe as termination.

While we continually aim to guarantee complete data security, no organization can provide absolute guarantees against unauthorized breaches from malicious cyber attacks. However, prompt containment and transparent communication shall remain top priorities for the Ryan’s Pet team in unfortunate incident investigations.

Customers must play their role in protecting privacy as well. Creating strong account passwords, securing personal devices, and promptly reporting suspected hacking attempts helps minimize individual security risks outside our control.

Third-Party Services

External websites accessible via links or references from the Ryan’s Pet website may not follow equivalent privacy standards. Please review the privacy policies carefully before interacting with these independent entities.

We cannot accept responsibility or liability for policies or activities associated with third-party sites and apps accessible through our platform. Avoid submitting personally identifiable data on linked web pages if uncomfortable with unknown data management practices.

Public User Content

Any information like product reviews, forum posts, photos etc. voluntarily uploaded onto publicly visible sections of the Ryan’s Pet platform will be available for universal access beyond just site administrators. Avoid revealing email addresses, phone numbers, street addresses or other directly identifiable data within public user content on our website which cannot be privatized later.

Data Retention

We retain personally identifiable information only as long as essential for fulfilling purposes stated at time of collection or other legally compliant reasons like financial audit requirements. Customers can submit requests for deleting or anonymizing saved personal data at any time unless regulations prohibit destruction.

Privacy Rights

Ryan’s Pet aims for complete user transparency on data collection methodology and privacy protections provided. Please reach out in case of any questions regarding current policies and practices.

As a registered user, you also reserve certain access rights including:

Submissions of formal requests related to any of the above access rights may require identity verification for security. We aim to respond within 30 business days whenever feasible

Policy Updates

We may amend this privacy policy to implement minor functionality improvements or accommodate changes to operating practices. Customers will be notified of significant policy alterations affecting data usage rights via email alerts providing opportunities to withdraw any voluntarily provided information freely. Updated policies always accessible on our website also indicate the most recent effective date.

Contact Us

Direct any queries, concerns or disputes related to our privacy practices or data management protocols to:

Ryan’s Pet
123 Pet Store Way Austin, TX 78704

Phone: 1-800-555-PETS

We appreciate customer feedback and aim for mutually acceptable resolutions to any issues stemming from our privacy policy. Please feel free to get in touch regarding any questions!